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From Booking to the Warehouse: How to offer your clients an end-to-end digital customer experience that will drive revenue
Join us as we bring together an expert panel of logistics tech consultants and providers with successful forwarders to discuss the value, and challenges, of creating an end-to-end digital customer experience.

- How the market is changing and why customer experience is steadily becoming more important
- Costly pitfalls to avoid while navigating the current state of the end-to-end forwarding customer experience
- The ideal state of the end-to-end customer experience, and how digital technology
- Steps you can take today to improve your digital customer experience to grow revenue and future-proof your business

00:57:00

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Speakers

Julian Alvarez
CEO @Logixboard
An entrepreneur at heart, Julian has successfully founded and led multiple businesses in industries ranging from financial services to medical technology. After hearing about the need for innovation in the freight forwarding industry from his brother Juan, they decided to partner up to develop a solution that allows freight forwarders to quickly and effectively modernize their shippers’ customer experience. Now, as CEO of Logixboard, Julian remains dedicated to helping freight forwarders compete in an evolving market by understanding and capitalizing on new technologies.
Shane D'Aprile
Director (AU) @OrangeLime Consulting
Prior to founding OLC, Shane worked in the International Freight Forwarding and Logistics arena’s for over 20 years. As an expert in Workflow & PAVE, Shane has also worked for WiseTech Global (formerly CargoWise, a world leader in Supply Chain software).
Peter Collins
IT Director @Charles Kendal Freight
Peter Collins has exceptional experience in delivering logistics related business solutions for more than two decades. Building on 'hands on' practical operational experience in the forwarding industry, Peter held senior positions with a market leading software company before accepting a senior management position with Charles Kendall in 2011. In that time Peter has been an integral part of a dynamic management team that has seen CKF become not only the pre-eminent British independent service provider but one with a global footprint. Key to this success is CKF's ability to deliver an enhanced customer experience driven by cutting edge IT solutions. Peter has seamlessly integrated CKF's IT platform with some of the world's most recognisable 'marquee' brands. These solutions allow CKF not only compete effectively on the global stage but also allow CKF to maximise internal productivity in the ultra-competitive logistics field.